RETURN POLICY

Exchanges and Refunds:

  • We do not accept exchanges at this time.
  • We do not honor refunds.
  • The only option is to mail in for store credit of the purchase price of the item. 

Return Policy

  • Must email questions@giamonae.com for return approval.
  • Please include order number in the initial email.
  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn.
  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.
  • All Sale/Clearance/Promotional Items are FINAL SALE.

All returns are proccessed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

RETURN SHIPPING is the Responsibilty of the customer. 

NOTE: ALL PURCHASES MADE ONLINE ARE NOT INTERCHANGABLE IN STORE. YOU MUST CONTACT CUSTOMER SERVICE VIA EMAIL REGARDING A RETURN OF AN ITEM PURCHASED ONLINE.

Store Credit:

  • Store Credit can only be used online at our website, www.giamonae.com.
  • Store Credit is Non-Transferrable.
  • Store Credit will be processed within 24-48 hours of receipt of the item.
  • Maintain track of your return parcel. 
  • Store credit is issued after your returned is scanned "PICKED UP"
  • Maintaing track of status is the responsibility of the customer.
  • Store Credit does not expire.
  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

For more information regarding store credit please contact Customer Care @questions@giamonae.com