RETURN POLICY

Thank you for your interest in shopping with us, please read all policies before purchasing, We are not responsible for not reading our policies, it is the customer's responsibility to be fully informed before making a purchase. If you are unsure you can always email us at questions@giamonae.com before purchasing. Things to consider before purchasing from Gia Monae:

 

Exchanges and Refunds:

  • We do not accept exchanges on any promotional items, discount codes, clearance, accessories, white clothing and bodysuits. All these items are FINAL SALE. No Exceptions.
  • We do not honor refunds.
  • The only option is to mail in for store credit of the purchase price of the item. 
  • Gia Monae Online and Gia Monae Locations have different policies, they can not be combined to offer a solution to your online order.
  • We are not responsible for not reading before purchasing.

Return Policy

  • Must email questions@giamonae.com for return approval.
  • Please include order number in the initial email.
  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn.
  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.
  • All Sale/Clearance/Promotional Items are FINAL SALE.

All returns are proccessed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

RETURN SHIPPING is the Responsibility of the customer. 

NOTE: ALL PURCHASES MADE ONLINE ARE NOT INTERCHANGEABLE IN STORE. YOU MUST CONTACT CUSTOMER SERVICE VIA EMAIL REGARDING A RETURN OF AN ITEM PURCHASED ONLINE.

Store Credit:

  • Store Credit can only be used online at our website, www.giamonae.com.
  • Store Credit is Non-Transferrable.
  • Store Credit will be processed within 24-48 hours of receipt of the item.
  • Maintain track of your return parcel. 
  • Store credit is issued after your returned is scanned "PICKED UP"
  • Maintaing track of status is the responsibility of the customer.
  • Store Credit does not expire.
  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.
GIA MONAE WAREHOUSE:
 
 The online warehouse is not open during weekends, we only fulfill and and answer emails during business hours.     
 M-Thur 12-7pm | Fri 12-5pm
 
Expect a response to your email between 24-48 hrs (not including weekends)
 
We do not answer order related questions through DM's, Snap chats or social media. If you need to exchange or have issues with your order. Please email us at questions@giamonae.com
 
We do not tolerate cat calling or cyber bullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers.
 
We have the right to refuse service to anyone.

 

For more information regarding store credit please contact Customer Care : questions@giamonae.com